Frequently Asked Questions

What type of vehicles does New York Towncar have?
New York Towncar features a fleet of the newest model Lincoln Town Cars, SUV’s, super-stretch limos, stretch limousines, corporate vans and Mini Buses. For more info please visit

How many passengers and how many suitcases can fit into a Towncar?

Our town cars can transport up to 4 passengers and up to 3 medium sized pieces of luggage.

Do you charge extra for luggage?

No, there is no extra fee for luggage in a towncar but if there are any extra pieces, they will need to be placed inside the vehicle on the passengers’ laps.

What if my party has more than 4 people, and more than 4 pieces of luggage?

We will provide you with our spacious Suburban SUV. You will easily be able to transport from 8 to 12 pieces of luggage in this vehicle. Our Suburban SUV will accommodate up to 7 passengers. If there are more than 7 in your group, we can provide you with our large passenger van, which can fit up to 12 people. We do provide Stretch Limos for 12 passengers and Hummer stretch limos for 15 passengers with no luggage.

What if I’m traveling with my Dog/Cat. What kind of vehicle should I reserve?

When passengers travel with pets, an SUV is needed for your trip. SUV rates will apply.

Do I need to provide a car child seat for my baby?

If the child is under the age of 7, the child legally will need to be seated in a child seat. Our clients can bring their own car seats. Our drivers will provide assistance by installing the child seat in the car, New York Towncar can provide you with a car seat or booster seat upon requested for an additional $15 dollars per seat, upon availability. Please let our operators know in advance that you will be needing one. Child seat availability is not always guaranteed.

Can I send my children to travel alone?

No. Children under 18 years of age must be accompanied by an adult. Our chauffeurs reserve the right to ask for proof of identity.

Is Gratuity mandatory/ How much should I tip?

Our company will add a standard 20% gratuity to all reservations. You don’t need to tip the driver extra. If you decide to tip your chauffeur extra it will be at your will and that amount will not be reduced from the reservation grand total balance.

What type of Vehicles does New York Towncar have?

Whether you’re traveling alone, having a corporate event or even if you have a large family and need a large capacity vehicle we have the right vehicle for you. Our large fleet of vehicles includes Sedans, SUV’s, Stretch Limos, Corporate Sprinters Vans, Mini Vans and more. For more information, please visit Our Fleet page.

Can I Pre-Pay Online with my credit card for the service?

Yes. you can pre-pay for your trip in advance with a credit card. Please go to our Online reservation form and fill out the form or you can call our local or toll-free number and provide our dispatchers with your reservation information.

Will I be charged for any extra stops I make?

Yes. Unless the service is hourly, you will be charged for every stop according to the distance from each stop and the waiting time between the stops. Charges may vary depending on the car or the service, but usually, any extra stop ranges from $10 to $20. For more info about rates, please visit our Rates page.

I have golf clubs, skis, or snow boards. What type of vehicle should I use?

We recommend reserving an SUV in this case. For clients that have large baggage such as above, our SUV’s are spacious and can accommodate 7 passengers with large suitcases. They are perfect for travelers with sports equipment.

When and how will my credit card be charged?

Credit cards provided in Online reservations or by phone will be Authorized and the total amount will be frozen in your account until the trip is completed. Once the job is done we will proceed to charge the total amount due for services. You will be asked by our driver to sign our proof of service receipt.

How can I get a receipt online if I forgot to ask for one?

If you need a receipt for billing purposes, we can send you one by email. Please contact our dispatchers by phone or email and provide the necessary information in order to send you a receipt.

What if I forgot something in one of your cars?

New York Towncar has a Lost and Found department. New York Towncar is not liable for personal or lost items left behind in one of our vehicle by a client. If you believe you have left a personal item in a New York Towncar affiliated vehicle, please call us at 718-233-2617 as soon as you discover your item has been lost. If our driver finds your personal item inside the car and can bring your personal item to you, there will be a minimum charge of $20 to be paid to the driver at the time of delivery. If the driver is not able to immediately redeliver your lost item to you, Lost and Found will contact you and provide you with options of how you can pick-up or receive your item. Please note: New York Towncar is not responsible for lost personal items left behind in our vehicle by a passenger but we will do whatever possible to help you find it and return it to you as quickly as possible.